1. Introduction

These Terms of Service govern the access and use of GB NanO HRMS operated by Global Best HR & Management Consulting Private Limited accessing or using the Services, the Customer agrees to be bound by these Terms.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

2. Definitions

Customer, Authorized User, Customer Data, Personal Data, Subscription Term, Confidential Information, Services, Platform, Data Fiduciary and Data Processor shall have the meanings assigned in these Terms.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

3. Eligibility and Authority

Users accepting these Terms represent that they are authorized to bind the organization and enter into legally enforceable agreements.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

4. Scope of Services

The Platform may include employee management, attendance, leave, payroll, onboarding, offboarding, document management, workflows, reporting, analytics, integrations and related HR functions.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

5. Account Registration

Customers shall provide accurate information and maintain account security. Credentials must not be shared except as authorized by the Customer.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

6. User Roles and Permissions

Customers are responsible for configuring permissions and reviewing access rights. Actions performed through authorized accounts are deemed actions of the Customer.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

7. Subscription Plans and Billing

Subscriptions are billed according to selected plans. Fees are payable in advance. Taxes are additional unless expressly stated otherwise.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

8. Renewals and Pricing

Subscriptions may renew automatically unless cancelled before renewal. Pricing may be revised upon renewal with prior notice.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

9. Free Trials

Trial services are provided as-is and may be discontinued at any time.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

10. Customer Responsibilities

Customers are responsible for lawful use, obtaining employee notices and consents, maintaining data accuracy, and complying with employment and privacy laws.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

11. Acceptable Use

Users shall not misuse the Platform, upload malware, reverse engineer the software, interfere with security, or use the Services unlawfully.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

12. Customer Data Ownership

Customers retain ownership of Customer Data. The Company receives a limited license to process Customer Data for providing and supporting the Services.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

13. Employee Data Processing

The Customer acts as Data Fiduciary/Controller and the Company acts as Data Processor for employee data processed through the Platform.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

14. Privacy and DPDP Compliance

Personal data shall be processed in accordance with the Privacy Policy, Data Processing Agreement, and applicable laws including the Digital Personal Data Protection Act, 2023.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

15. Payroll Disclaimer

Payroll calculations and statutory workflows are provided as administrative tools. The Customer remains solely responsible for payroll accuracy, tax deductions, filings and compliance.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

16. Security Measures

The Company maintains commercially reasonable safeguards including authentication controls, access restrictions, audit logging, monitoring, backups and encryption where applicable.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

17. Backup and Disaster Recovery

The Company maintains backup and disaster recovery procedures but does not guarantee recovery of every record under all circumstances.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

18. Service Availability

The Company will use commercially reasonable efforts to maintain availability but does not guarantee uninterrupted service.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

19. APIs and Integrations

API access must follow documentation and rate limits. Third-party integrations are used at Customer risk and subject to third-party terms.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

20. Third-Party Services

The Company is not responsible for third-party products, services, content or availability.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

21. Intellectual Property

All intellectual property rights in the Platform, software, documentation, trademarks and technology belong exclusively to the Company.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

22. Feedback

The Company may use customer suggestions and feedback without restriction or compensation.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

23. Confidentiality

Each party shall protect confidential information and use it only for permitted purposes.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

24. Audit Requests

Security reviews and audit requests must be reasonable, scheduled in advance, and subject to confidentiality obligations.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

25. Beta Features

Beta features may contain defects and are provided without warranties.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

26. AI Features Disclaimer

AI-generated outputs are informational only and must be independently reviewed before business decisions are made.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

27. Suspension

The Company may suspend access for security concerns, legal requirements, non-payment or violations of these Terms.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

28. Termination

Either party may terminate for material breach. Upon termination, access rights cease subject to data retention provisions.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

29. Data Retention and Deletion

Customer Data may be retained for up to ninety (90) days after termination unless otherwise required by law or agreement.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.

30. Warranties Disclaimer

The Services are provided on an 'AS IS' and 'AS AVAILABLE' basis to the maximum extent permitted by law.

This section should be reviewed and customized to reflect the Customer's commercial agreement, regulatory obligations, and operational requirements.